FAQ

Home Watch is a scheduled visual inspection of your property—interior and exterior—to help identify issues early. After each visit, you receive a photo report and notes, and we notify you promptly if we find a concern.

Each visit includes a structured walk-through of key interior and exterior areas, looking for signs of water intrusion, HVAC issues, pests, security concerns, and other visible problems. You’ll receive documentation and a photo report after every visit.

Yes. Interior checks are a core part of Home Watch. If you prefer exterior-only checks, we can discuss options during your consultation.

No. Many clients use Home Watch even when someone lives in the home—when they want an extra set of eyes between family or caregiver visits, or help catching small problems before they become bigger ones.

Access is arranged during onboarding. If you provide keys, codes, or smart-lock access, we store that information securely and only use it for authorized visits and services.

Yes. BASE Assurance is insured and bonded.

You can choose 1, 2, or 4 visits per month, use an Occasional flex bundle, or request On-Demand visits when you need a one-off check.

Visits are scheduled based on your plan cadence and preferences. Many clients prefer varied visit times for discretion and security.

A photo report with notes on what we observed, plus a summary of anything that needs attention. If we find an issue, we contact you according to your notification preferences.

We document what we see and notify you promptly. With your authorization, we can help coordinate next steps—such as arranging vendor access, overseeing a service call, or completing approved add-ons.

Yes. Many quick tasks can be handled during a scheduled visit with authorization. Add-ons are quoted per request; owner-supplied parts may be used or parts can be billed separately, depending on the request.

Yes. If you simply want the condition of the home checked before or between stays, that can typically be handled during a standard Home Watch visit when requested (with photo reporting).

Yes. Concierge requests can include things like pre-stocking, deliveries (when feasible), and coordinating authorized cleaners/vendors. These services are handled as add-ons and quoted based on scope.

Home Watch is a visual inspection and reporting service. It does not include full property management or major repairs, but we can coordinate vendors and complete approved add-ons as requested.

Yes. Vendor access and oversight is available as an add-on and can include entry/lock-up and before/after documentation.

Yes—when applicable. We’ll review your property and preferences during onboarding and include the appropriate checks and/or add-ons for your home.

Yes. You can upgrade at any time, and we’ll apply a prorated credit toward your upgrade (based on unused prepaid value, where applicable).

Some homeowner insurance policies include vacancy or unoccupancy clauses. Consistent Home Watch reporting can help document monitoring—check your policy for specific definitions and requirements.

All prices reflect a cash/check/e-check 3% discount. Card and other payment methods are +3%.

Existing customers will never see a price increase. As long as you make no plan changes, we will continue to honor your original pricing at renewals (monthly or yearly), even if rates rise.

Yes. We offer a flat $5.00/month discount on any plan for military personnel, first responders (including ER staff), and teachers/day-care employees.

Start by scheduling a consultation. We’ll confirm your preferences, access details, reporting method, and any special instructions, then begin visits on your selected cadence.